Shipping Policy
Shipping Policy
At Velmora, we believe calm should come with confidence.
That means being clear, fair, and reachable if something doesn’t go as expected.
Below is how we handle shipping — simply and honestly.
Light should arrive as calmly as it’s meant to be felt
At Velmora, shipping is part of the experience.
From the moment you place an order, every step is handled with intention — so your light arrives safely, and without worry.
Worldwide, with care
Velmora offers worldwide shipping.
No matter where you are, we do our best to bring calm into your space.
Processing time
Orders are processed within 1–3 business days.
During this time, your order is carefully prepared, inspected, and packed to ensure it arrives in perfect condition.
You’ll receive a confirmation email once your order has been shipped.
Shipping time
Estimated delivery times may vary depending on your location:
United States & Europe: 7–15 business days
Asia & Australia: 6–12 business days
Rest of the world: 10–20 business days
Delivery times are estimates and may vary due to customs processing or local postal services.
Tracking your order
All orders include tracked shipping.
Once your order ships, you’ll receive a tracking number so you can follow its journey — calmly and clearly — all the way to your door.
Shipping fees
We offer free worldwide shipping on all orders.
There are no hidden costs. What you see at checkout is exactly what you pay.
Customs & duties
In some countries, customs fees or import taxes may apply.
These charges are determined by local authorities and are the responsibility of the customer.
While Velmora has no control over these fees, we’re always happy to help clarify the process if needed.
If something feels off
If your order is delayed, missing, or arrives damaged, please contact us directly.
Even when shipping partners are involved, we take responsibility for helping you resolve the issue — thoughtfully and without rush.
Email: support@velmora.com
Every shipping inquiry is reviewed by a real person from the Velmora team.
We aim to respond within 24 hours, Monday to Friday.
A calm delivery, from start to finish
Shipping should feel reassuring, not stressful.
That’s why Velmora focuses on clear communication, reliable tracking, and careful handling — so the experience feels just as calm as the light itself.
Thank you for your patience and trust.
— The Velmora Team